Each of these individuals "gets" what it means to work for PIM; and you can be assured that whoever is supporting your organisation, whether directly in operations or in a back-office role, you will get the same best in class service.
Everything revolves around people. You can have the best processes, the lowest prices, the biggest offices or the greatest brand, but without competent people, these are all worthless.
PIM puts its people first. Everyone in the PIM team embraces the company's mission statement,
"To deliver the quality of service we would expect to receive."
... and why wouldn't anyone?