Software Support Technician
As a result of PIM's continuing success and strong pipeline of work, we are looking for a new Software Support Technician to join our growing team.
PIM’s business vision is to develop and mentor our talent to further strengthen our position as industry leading consultants. Working on a variety of projects in the UK and overseas with a commitment to career development and potential for hybrid working, this role offers an excellent opportunity for the right candidate.
Required Qualifications, Experience, Skills
- HNC or HND in Computer Skills or computing / software related course.
- Technical Proficiency: Strong IT skills, including familiarity with Microsoft Office.
- Problem-Solving: A flair for problem-solving and analytical abilities.
- Customer Service Experience: Prior experience in customer service is preferred but not essential.
- Growth Mindset: Adaptability and a willingness to learn new technologies.
Role Responsibilities
- Technical Support: You’ll troubleshoot and resolve customer issues related to software products.
- Helpdesk Assistance: Providing timely and effective support to end-users experiencing technical problems with hardware, software, software connectivity, and other software related issues.
- Task Record Maintenance: Accurately documenting tasks and resolutions in the helpdesk system.
- Customer Service: Strong communication skills are essential for assisting users and maintaining customer satisfaction.
- Product Lifecycle: You’ll be involved throughout the entire lifecycle of software products, from conception of software updates and testing, to launch and beyond.
- User-Centric Approach: Understanding user needs and incorporating them into the product roadmap.
- Testing and Troubleshooting: In addition to planning and development, you’ll be part of the testing process and analyze user data once the software is in use.
- Monthly Risk Based Assessment and invoicing.
- Update/develop systems and user documentation.
Benefits
- Competitive Salary and Pension contribution.
- Discretionary annual bonus.
- Hybrid working.
- 32 days’ annual leave, including public holidays.
- Support towards chartership with a recognised institution.
- Child Care Voucher, Cycle to Work and Electric Car Lease schemes.
- Social committee with regular employee events throughout the year.
Candidates must be eligible to work within the UK.