Everything revolves around people. You can have the best processes, the lowest prices, the biggest offices or the greatest brand, but without competent people, these are all worthless.
PIM puts its people first. Everyone in the PIM team embraces the companies mission statement, "to deliver the quality of service we would expect to receive."
... and why wouldn't anyone ?
Our company values weren't written by the management team; they were written collaboratively by the engineers and back office staff who are the heart, soul and engine room of the business.
People work at PIM because they want to deliver great service, they want to be respected, they want to feel good about delivering a quality of service that they would be delighted to receive.